Tirth Trivedi
Operations Leader
Strong operations aren't built on supervision. They're built on structure.
Operations & Supply Chain (London, UK)
- Retail
- Logistics
- Manufacturing | Inventory
- Fulfilment
- Reporting Automation
What I Do & Why
Most operations don’t fail from poor execution. They fail from unclear priorities, blurred ownership, and gaps that don’t show up on the dashboard until it’s too late. My work is to see those gaps early — and build the structure that closes them.
- 98% inventory accuracy maintained through cycle counts & controls
- 97% on-time dispatch during high-volume operations
- Reporting automation enabling faster, clearer decisions
- Prior leadership of 20+ person manufacturing operations, delivering 95% on-time fulfilment and 30% downtime reduction
Operating Principle
Strong operations aren’t built on people being heroic. They’re built on systems that hold when nobody’s watching.
Inventory Accuracy
On-Time Dispatch Maintained
KPI Improvement
Reporting Effort Reduced
Strong operations aren't built on people being heroic. They're built on systems that hold when nobody's watching.
Understand the system before changing it
The floor tells you everything if you actually listen. Before I change anything, I walk the process end to end and validate how work flows in practice and not how it's documented.
Stabilise before optimising
Chaos doesn't come from pressure. It comes from confusion. I isolate the breakdown, find the real constraint, and stabilise the flow before optimising anything else
Improve with control and ownership
Improvements are introduced in stages, anchored in data, and reinforced through clear ownership. The fix isn't pressure. It's structure.
Implementation mindset
Good changes reduce friction. They clarify handoffs and make execution easier, not add complexity.
Inventory Accuracy & Stock Flow Stabilisation
Focus: Decision flow, team autonomy, system stability
Fast-paced retail environment with high daily volume and peak-period pressure. Leading a team of 10 across stock flow and replenishment.
Work was being completed but not predictably. Teams were active, tasks were progressing, but decisions were delayed or duplicated, and ownership was unclear. Pressure travelled downward through the operation instead of being absorbed at the right level. The result: confusion, rework, daily firefighting.
Too many operational decisions depended on escalation rather than clarity. Unclear priorities and ownership created bottlenecks, reduced speed, and disengaged teams during peak flow.
Decision dependency was reduced by clarifying ownership and standardising handoffs across stock flow and replenishment. Rather than relying on constant escalation, managers shifted from direct control to structured oversight, absorbing pressure instead of passing it downstream. This introduced a steady operating rhythm that replaced urgency-driven execution with predictable flow.
- Inventory accuracy stabilised at 98%+
- Daily deliveries completed without backlog
Clarity reduced stress. Structure reduced hesitation. Teams moved faster with fewer interruptions and reliability held.
Fulfilment Reliability & Dispatch Performance
Focus: Execution flow, dispatch reliability, error reduction
High-volume retail fulfilment environment with tight dispatch windows and fluctuating daily demand.
Output was inconsistent. Orders got completed, but timelines slipped — unclear sequencing, repeated checks, late prioritisation. Teams compensated by rushing near dispatch cut-offs, pushing pressure to the end of the cycle rather than holding throughput across the shift.
Fulfilment relied on reactive decision-making. Priority changes arrived late, handoffs were not always clear, and teams compensated by rushing at the end of the cycle rather than flowing work evenly.
Fulfilment flow was stabilised by clarifying order sequencing, tightening handoffs between pick, pack, and dispatch, and aligning priorities earlier in the cycle. Instead of reacting late in the day, execution shifted toward evenly distributed throughput across the shift, reducing last-minute recovery and improving dispatch reliability.
- On-time dispatch maintained at 97%+, including peak periods
- Fewer last-minute interventions required to meet dispatch deadlines
Predictable fulfilment let teams focus on accuracy, not recovery. That’s where reliability holds.
Reporting Automation & Performance Visibility
Focus: Turning fragmented operational data into shared visibility that enables faster, calmer decisions across teams.
Retail and operations environments where inventory, fulfilment, and sales data existed across systems but lacked a single, reliable view for day-to-day operational decision-making.
Data existed across multiple systems but visibility was fragmented. Information was technically available — but reporting was manual, arrived late, or needed interpretation across sources. Real-time decisions slowed. Issues surfaced too late.
Reporting needed to improve decision quality without adding workload or pulling managers and teams away from the operation.
Operational metrics were simplified and automated into clear, repeatable views focused on daily execution, accuracy, flow, and exceptions. Rather than adding reporting workload, dashboards were designed to support decisions at the point of work, giving managers and teams shared visibility without pulling focus away from the operation.
- 5+ hours per week saved by reducing manual reporting
- Faster identification of inventory and fulfilment issues during live operations
- More consistent, confident decisions across shifts and teams
Shared visibility replaced guesswork. Teams aligned faster, managers enabled instead of escalated, and control improved — without adding complexity.
I use tools to support clear decision-making and enable teams — not to add complexity
Power BI
Building and refining dashboards to improve performance visibility and support day-to-day operational decisions
ERP Systems
Tracking inventory, fulfilment, and stock movement across operations
Advanced Excel
Analysis, controls, and structured reporting
Reporting Automation
Reducing manual effort and ensuring timely, consistent data
Lean Six Sigma
Process improvement methodology applied to inventory accuracy, fulfilment flow, and waste reduction